Refund policy

At HASHRA'S, we want you to have a smooth shopping experience. Please read the following Return & Refund Policy before placing your order.

1. Return & Exchange Period

Customers may request a return or exchange within 7 days from the date of delivery, subject to the conditions mentioned below.

To be eligible for a return or exchange:

  • The product must be unused, unworn, unwashed, and undamaged.
  • All original tags, labels, packaging, and accessories must be intact.
  • The product must be returned in its original condition.
  • The order number and proof of purchase must be provided.
  • The return request must be raised within the applicable return period.

2. Unboxing Video Requirement

For damaged, defective, incorrect, incomplete, or missing-item claims, customers are required to provide a continuous unboxing video of the package.

The unboxing video should:

  • Clearly show the unopened package from all sides before opening.
  • Show the shipping label/order details clearly.
  • Capture the opening of the package without cuts, edits, or interruptions.
  • Clearly show the product and any issue immediately after opening.
  • Be clear enough for HASHRA'S to verify the claim.

The unboxing video may be requested by HASHRA'S as supporting evidence when reviewing a damage, defect, incorrect-item, missing-item, or tampering claim.

Claims without sufficient evidence may be subject to additional verification before a return, replacement, or refund is approved.

3. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, incorrect, or incomplete product, please contact HASHRA'S customer support within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging
  • Unboxing video, where requested or applicable

After verification, HASHRA'S may provide a replacement, exchange, or refund, depending on the circumstances.

Customers should not wash, wear, alter, or otherwise use a product if they believe it is defective or incorrect.

4. Change of Mind / Size-Related Returns

Eligible returns or exchanges due to size, fit, or change of mind will be accepted only if the product meets HASHRA'S return conditions.

The product must be unused, unworn, unwashed, and returned with all original tags and packaging intact.

An unboxing video may not be required for ordinary size or change-of-mind returns, unless requested by HASHRA'S for verification.

5. Refunds

Once the returned product is received and inspected, HASHRA'S will determine whether the return qualifies for a refund.

If approved, the refund will be processed through the applicable original payment method or other appropriate method.

The time required for the refund to reflect in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

6. Return Shipping

Where a return is requested because of a customer preference, size, fit, or change of mind, return shipping charges may be borne by the customer.

Where the product is verified to be damaged, defective, incorrect, or incomplete due to an error attributable to HASHRA'S, appropriate return or replacement arrangements may be provided.

7. Non-Returnable Products

Returns or exchanges may not be accepted for products that:

  • Have been worn, washed, altered, stained, or damaged after delivery.
  • Do not have their original tags or packaging.
  • Are returned after the applicable return period.
  • Are specifically marked as non-returnable or final sale.
  • Do not meet the eligibility requirements of this policy.

8. Sale & Promotional Products

Sale, clearance, promotional, or discounted products may have separate return or exchange conditions. Any such conditions will be displayed on the relevant product page or communicated at the time of purchase.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed, shipped, or handed over to the delivery partner, cancellation may no longer be possible.

10. Return Inspection

All returned products are subject to inspection.

HASHRA'S reserves the right to reject a return or refund where the returned product does not meet the requirements of this policy or where there is evidence of use, washing, alteration, damage, missing tags, or other non-compliance.

11. Contact Us

For return, exchange, or refund assistance, please contact HASHRA'S Customer Support through the contact details provided on our website.

HASHRA'S reserves the right to amend this policy from time to time. Any updated policy will be published on this page.