Shipping policy

At HASHRA'S, we aim to process and deliver your orders safely and efficiently. Please review the following Shipping Policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been shipped, you will receive the available tracking information through the contact details provided during checkout.

2. Delivery Time

Estimated delivery time may vary depending on the delivery location and courier service.

Generally, orders may take approximately 3–7 business days after dispatch for delivery within India.

Remote or non-serviceable locations may require additional time.

Delivery estimates are indicative and are not guaranteed, as delays may occur due to circumstances beyond HASHRA'S reasonable control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

HASHRA'S may offer free shipping or promotional shipping offers from time to time. Any such offer will be subject to the terms displayed at the time of purchase.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/Flat/Building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid mobile number

HASHRA'S will not be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

5. Tracking Your Order

Once your order has been dispatched, tracking details may be shared with you through SMS, email, WhatsApp, or other available communication methods.

Customers can use the tracking information provided to monitor the status of their shipment.

6. Courier Delays

HASHRA'S works with third-party courier and logistics providers to deliver orders.

Delivery may be delayed due to circumstances including:

  • Weather conditions
  • Public holidays
  • Transportation disruptions
  • Natural disasters
  • Government restrictions
  • High order volumes
  • Courier operational issues
  • Incorrect or incomplete address information
  • Events beyond our reasonable control

HASHRA'S will make reasonable efforts to assist customers in resolving delivery-related issues.

7. Failed Delivery / Customer Unavailability

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address or phone number, refuses delivery, or otherwise prevents delivery, the courier may make additional delivery attempts or return the package to HASHRA'S.

If an order is returned to us because of the customer's actions or an incorrect delivery address, additional shipping charges may apply for re-dispatch.

8. Delayed or Lost Shipments

If your order appears to be delayed or lost in transit, please contact HASHRA'S Customer Support with your order number.

We may coordinate with the relevant courier partner to investigate the shipment.

Resolution of a lost shipment may depend on the investigation and confirmation provided by the courier or logistics partner.

9. Damaged or Tampered Packages

Customers are advised to carefully inspect the package at the time of delivery.

If the package appears visibly damaged, opened, torn, or tampered with, customers should:

  • Take photographs/videos of the package before opening it.
  • Record a continuous unboxing video while opening the package.
  • Ensure the shipping label is visible in the video.
  • Contact HASHRA'S Customer Support as soon as possible.

For damaged, defective, incorrect, incomplete, or missing-item claims, the unboxing video may be required for verification in accordance with our Return & Refund Policy.

10. Unboxing Video Requirement

For any claim involving:

  • Damaged product
  • Defective product
  • Wrong product
  • Missing product
  • Missing item/accessory
  • Tampered package
  • Incomplete order

customers should provide a continuous, unedited unboxing video showing the package before opening and the product immediately after opening.

Claims may be subject to verification before a replacement, exchange, or refund is approved.

11. Delivery Confirmation

A shipment may be considered delivered once the courier partner records the package as successfully delivered to the address or recipient provided with the order.

If you believe an order has been incorrectly marked as delivered, please contact HASHRA'S Customer Support promptly so that we can investigate with the courier partner.

12. International Shipping

Unless specifically stated on the website, HASHRA'S currently ships within India only.

If international shipping becomes available, separate shipping charges, delivery times, customs duties, taxes, and applicable terms may apply.

13. Contact Us

For shipping or delivery-related questions, please contact HASHRA'S Customer Support through the contact details provided on our website.

HASHRA'S