Terms of service

Welcome to HASHRA'S. These Terms of Service govern your use of the HASHRA'S website and your purchase of products through our online store.

By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service, along with our Privacy Policy and Return & Refund Policy.

1. About HASHRA'S

HASHRA'S is an online clothing brand offering fashion and apparel products through its website.

Throughout these Terms, the terms "HASHRA'S," "we," "us," and "our" refer to HASHRA'S.

The terms "you," "customer," and "user" refer to any person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use the HASHRA'S website only for lawful purposes.

You must not:

  • Use the website for any unlawful or fraudulent purpose.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce, modify, or distribute our website content without permission.
  • Interfere with the operation or security of the website.
  • Use automated systems to collect information from our website without authorization.
  • Provide false, misleading, or fraudulent information while placing an order.

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms have been violated.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on our website are accurate.

However:

  • Actual product colours may vary depending on your device or screen settings.
  • Minor variations in colour, texture, measurements, or appearance may occur.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors in product descriptions, pricing, or availability.

Product images are provided for representation and may not always exactly reflect the actual product.

4. Prices & Taxes

All product prices displayed on the website will be shown in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges, discounts, or other charges will be displayed during the checkout process where applicable.

HASHRA'S reserves the right to change product prices at any time without prior notice. Price changes will not affect orders that have already been successfully accepted, except where an obvious pricing or technical error has occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily guarantee that the order will be fulfilled.

HASHRA'S reserves the right to cancel or refuse an order in circumstances including:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorized transactions.
  • Incorrect or incomplete customer information.
  • Delivery restrictions.
  • Technical or system errors.
  • Any other legitimate business or operational reason.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Return & Refund Policy and applicable payment procedures.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order, including:

  • Full name
  • Delivery address
  • Mobile number
  • Email address
  • Payment information, where required

HASHRA'S will not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete information provided by the customer.

7. Payments

Payments may be processed through third-party payment gateways or other payment service providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

HASHRA'S does not knowingly store complete payment card details unless required and permitted by applicable law and payment-industry requirements.

8. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe displayed on the website.

Delivery times may vary due to:

  • Delivery location
  • Courier delays
  • Weather conditions
  • Public holidays
  • Operational disruptions
  • Events beyond our reasonable control

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the delivery partner, delivery may be subject to the courier's terms and processes.

9. Returns, Exchanges & Refunds

Returns, exchanges, refunds, damaged products, defective products, incorrect products, and related matters are governed by our Return & Refund Policy.

By placing an order with HASHRA'S, you acknowledge and agree to the applicable terms of that policy.

Customers are advised to carefully review the Return & Refund Policy before purchasing.

10. Unboxing Video for Claims

For damaged, defective, incorrect, incomplete, missing-item, or tampering claims, HASHRA'S may require a continuous unboxing video as supporting evidence.

The video should clearly show:

  • The unopened package.
  • The shipping label.
  • The opening of the package.
  • The product immediately after opening.
  • The issue being reported.

Claims may be subject to verification before any replacement, exchange, or refund is approved.

11. Intellectual Property

All content available on the HASHRA'S website, including but not limited to:

  • Brand name
  • Logos
  • Product photographs
  • Designs
  • Graphics
  • Text
  • Website layout
  • Videos
  • Product descriptions
  • Marketing materials

is owned by or licensed to HASHRA'S and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without prior written permission.

12. HASHRA'S Brand & Trademark

The HASHRA'S name, logo, brand identity, designs, and related branding elements are proprietary to HASHRA'S or its respective rights holders.

Unauthorized use of the HASHRA'S brand name, logo, photographs, designs, or other intellectual property is prohibited.

13. User Reviews & Content

If you submit reviews, photographs, comments, feedback, or other content to HASHRA'S, you confirm that:

  • The content is truthful and does not unlawfully infringe another person's rights.
  • You have the necessary rights to submit the content.
  • The content does not contain unlawful, abusive, defamatory, or fraudulent material.

By submitting content, you grant HASHRA'S permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, or informational purposes, subject to applicable law.

14. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, hosting providers, and other service providers.

Your use of such services may be subject to the respective third party's terms and policies.

HASHRA'S is not responsible for independent third-party services outside our reasonable control.

15. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

The website may occasionally be unavailable due to maintenance, updates, technical problems, or circumstances beyond our control.

16. Limitation of Liability

To the extent permitted by applicable law, HASHRA'S will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

17. Force Majeure

HASHRA'S will not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, internet or technical failures, pandemics, or other unforeseen events.

18. Privacy

Your use of the HASHRA'S website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

19. Changes to These Terms

HASHRA'S reserves the right to update or modify these Terms of Service at any time.

Changes will become effective when the updated Terms are published on the website.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

20. Governing Law & Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable consumer protection laws and other mandatory legal rights, disputes arising in connection with these Terms or your use of the HASHRA'S website shall be subject to the jurisdiction of the appropriate courts in India.

21. Contact Us

If you have questions regarding these Terms of Service, your order, or our policies, please contact HASHRA'S Customer Support using the contact details provided on our website.

HASHRA'S